Refund & Cancellation Policy

Last Updated: March 01, 2026

1. Digital Delivery Policy

Selentrism provides digital "Credits" for social media automation. Upon successful payment confirmation, credits are delivered instantly to your user account dashboard. You will receive an automated email confirmation from 2Checkout containing your transaction details and receipt.

2. Refund Eligibility

We offer a 14-day money-back guarantee under the following strict conditions:

The refund request is submitted within 14 days of the original purchase date.
Zero (0) credits from the specific transaction have been used for automation tasks.
The account has not previously violated our Terms of Service.

Note: Once a single credit from a pack is consumed, the entire transaction becomes non-refundable due to the nature of digital service consumption.

3. Failed Automations

In the event of a technical failure on the Selentrism platform that prevents an automation task from completing, the specific credit used for that task will be automatically returned to your balance. These "Returned Credits" are not eligible for cash refunds but can be used for future tasks.

4. How to Request a Refund

To request a refund, please email hello@selentrism.com with the subject line "Refund Request." You must include:

Your Order ID (from your email receipt)
The email address associated with your Selentrism account
The reason for the request (optional, for our feedback)

Contact & Entity Information